CONTACT
To advertise or for other inquiries regarding capcusU.com, please send us a message below.
Video Submissions
Thank you for submitting your video to our website. Send video submissions to (info@capcusU.com). Include in your submission the title, description, and the video url. All video submissions will get proper credit if accepted.
By submitting your video, you are representing to CAPCUSU that you have all necessary rights in the video to authorize our use and reuse of the audio and visual material it contains, that your submissionof the video is governed by our On Line Video Submission Agreement, and
that you have read, understood and agreed to the terms and conditions of that Agreement.
Shipping
All orders received and processed before 2pm on standard business days (M-F) excluding holidays will be sent for shipment within 48 hours. Once your order has shipped, you will receive a confirmation notice and your tracking info will be available within 12 hours.
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Current Shipping Rates |
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Ground Using FedEx SmartPost |
$6.99 |
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2 Day Using UPS |
$15.99 |
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Next Day Using UPS |
$21.99 |
Cancellations
Once orders have been sent for shipment they may not be cancelled. Don’t worry though, we can issue a painless return for you of the items you don’t want and even create a new order for you at the same time. Just email us at info@capitalcustom.com
Returns and Refunds
In order to return goods for refund or credit, please include your packing slip in the box, affix the return label (attached to the front of your packing slip) to the outside of the box, seal and take to any authorized shipper. Return postage is the responsibility of the customer unless otherwise agreed to by customer service.
Your order will be received into our facility at 8121 Richmond Hwy, Alexandria VA 22309 within 24 of receipt and your refund or credit will be promptly posted to your account.
PLEASE NOTE: Returns for store credit (online store only) must be received within 30 days of the order shipment date. Returns for refund to tender type (credit card, etc...) must be received within 20 days of the order shipment date.